Business Operations Specialist/Manager, EMEA & Turkey

Job description

About Pisano

Pisano is a scaling technology company where we develop an elegant and innovative all-in-one Experience Management Platform to;

  • Enable businesses to better understand their customers and employees; provide omnichannel solutions and exceptional experience with the art of collecting feedback from various channels, analyzing their behavior, engaging with them, and resolving issues faster.
  • Empower the customers’ and employees’ voices  to be heard by businesses who invest in experience management by respecting the ethical values of privacy.
  • Empower Pisano Academy which brings world-class experience management strategies, tactics, and more to the fingertips of more than 25,000 experience management professionals from all around the world, every single day.

We are a rapidly growing company, seeking to add diligent, self-driven, and passionate individuals that could add to our  success-oriented team
Join us and be a part of a place where today’s journey paves the way to tomorrow...

How is Pisano Doing?

This is what is happening at Pisano…

  • We are funded by international investors
  • We have 100+ enterprise customers  from  all over the world
  • Our platform is being used in  30+ different countries every day
  • We are on the trajectory of  boosted growth through our successful & proven business model around  Europe and MENA.

Who is Pisano Looking For?

We are looking for a Business Operations Specialist/Manager who has previous experience in working with Enterprise clients or customers to provide customer support by assisting with sales procedures.

You will be;

  • Responsible for tracking orders, software agreements, sales, invoices, refunds, returns, and payments.
  • Providing Business Unit Managers, Channel Managers, and Sales Management with data, reports, sales collateral presentations, and sales guides.

What Does Pisano Expect From You?

We expect you, our ideal Business Operations Specialist/Manager, to

  • Track orders, software agreements, sales, invoices, refunds, returns and payments.
  • Provide Business Unit Managers, Channel Managers and Sales Management with data, reports, sales collateral, presentations and sales guides.
  • Keep up with new product developments and make sure the sales team and sales collateral and online library is up to date.
  • Prepare customer quotes.
  • Update HubSpot (or a similar CRM) and Basecamp (or similar project management software) with accurate customer and pipeline data daily basis.
  • Take full ownership of HubSpot (or a similar CRM) sales update and reporting process.
  • Build working knowledge of competing products & industry benchmarks
  • Actively involve in the management of the target accounts helping Business Unit Managers, Channel Managers and Sales Management during the sales cycle.
  • Deliver ad-hoc reports which might be requested from your Manager
  • As part of the Customer Success Team, work collaboratively mainly with the sales team in addition to other internal teams when necessary.

Job requirements

What Qualifications Do You Need?

  • Excellent verbal and written communication skills in English & Turkish. 
  • 3+ Years of Experience in B2B Presales/Sales/Sales Support/Sales Operations/Sales Development in Enterprise Software (preferably in CRM, Contact Centre, Customer Experience, Market Research, Business Intelligence, HCM, Marketing Automation.
  • HubSpot experience is a plus

What Characteristics & Skills We are Looking For?

  • Ability to interpret sales metrics and perform data entry.
  • Ability to pay strong attention to detail.
  • Strong communication and interpersonal skills and dedication to customer satisfaction.
  • Excellent time management and organizational skills and the ability to multitask and prioritize.
  • Knowledge of sales practices and the most efficient customer service techniques.
  • Passion for Research and Keep on Top of Industry Developments.