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Customer Solution Consultant (Specialist or Manager Level)

Remote
  • İstanbul, İstanbul, Türkiye
Delivery

Job description

About Pisano

Pisano is a scaling technology company where we develop an elegant and innovative Experience Management Platform to

  • Enable businesses to better understand their customers and employees and provide an exceptional experience with the art of collecting feedback from various channels, analyzing their behavior and engaging with them.
  • Empower the customers’ and employees’ voices to be heard by businesses who invest in experience management by respecting the ethical values of privacy.
  • Empower Pisano Academy which brings world-class experience management strategies, tactics and more to fingertips of more than 25,000 experience management professionals from all around the world, every single day.

We are a rapidly growing company, seeking to add diligent, self-driven, and passionate individuals that could add to our success-oriented team. Don’t hesitate, join us and be a part of a place where today’s journey paves the way to tomorrow...

How is Pisano Doing?

This is what’s happening at Pisano…

  • We are funded by international investors
  • We have 100+ enterprise customers from all over the world
  • Our platform is being used in 20+ different countries every day
  • We are on the trajectory of boosted growth through our successful & proven business model around Europe and MENA.

Who is Pisano Looking For?

We are seeking a Customer Solution Consultant who possesses comprehensive product knowledge, demonstrates diligence and passion, and will be responsible for collaborating with our enterprise customers and integration engineers. The primary objective of this role is to support the successful launch of Experience Management solutions for our customers, conduct product trainings, and configure the solutions to address customer needs and concerns throughout the delivery process.

What Does Pisano Expect From You?

We expect you, our ideal Customer Solution Consultant, to

  • Understand and develop a solid understanding of the customer's needs on the Pisano Platform, and set up the customer account accordingly. This includes configuring the organizational chart, channels, flows, and roles and responsibilities by leading and participating in the configurations in Pisano.
  • Contribute to developing and deploying the onboarding process taking responsibility to set up the customer’s initial business and content requirements.
  • Understand customer KPI’s related to Pisano platform and set up reporting modules accordingly.
  • Provide necessary materials to the customer for easy adoption and take a lead or participate in User Acceptance Testing (UAT).
  • Guide customer teams in onboarding and effectively using the Pisano platform to fully realize the potential of their Pisano investment.
  • Develop client training plans and lead train-the-trainer and end-user training sessions as required
  • Take part in setting up, running, and testing integrations such as Link & QR code, SMS, Email, Web, Mobile, Chatbot, CATI-IVR, and Kiosk (with the support of the technical team).
  • Manage small and medium-scale projects independently and participate in large-scale projects under the supervision of the Delivery Manager.
  • Identify problems and areas for development in Pisano's products and processes and recommend solutions and improvements, starting with the delivery process.
  • Collaborate with the product development team to provide feedback on product features and functionality.

Job requirements

What Qualifications and Skills Do You Need?

  • Bachelor of Science Degree in CS or a similar related discipline
  • 3+ years of experience in project management, customer success, or customer onboarding at technology companies.
  • Excellent oral and written communication skills in English.
  • Having strong analytical and communication skills
  • Being solution-oriented; defining the solutions for all kinds of problems easily
  • Knowledge of set-up, run, and test integrations like Link&QRcode, SMS, Email, Web, Mobile, Chatbot, CATI-IVR, Kiosk (with the support of technical team)
  • Being involved in Experience Management Projects before will be a plus.
  • Willing to explore and open to learning about the world of technology.
  • Having a CX certification will be a plus.


Diversity, Inclusion, and Equality at Pisano

At Pisano, we deeply value diversity, inclusion, and equality. We welcome individuals from all walks of life, regardless of ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. We believe that diversity fuels innovation and creativity, and we're committed to fostering an inclusive workplace where every voice is heard and respected. We strive to create an environment where everyone feels valued, supported, and empowered to succeed.

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