Technical Support Specialist / Engineer

About Pisano

Pisano is a scaling technology company where we develop an elegant and innovative Experience Management Platform to

• Enable businesses to better understand their customers and employees and provide an exceptional experience with the art of collecting feedback from various channels, analyzing their behavior and engaging with them.
• Empower the customers’ and employees’ voices to be heard by businesses who invest in experience management by respecting the ethical values of privacy.
• Empower Pisano Academy which brings world-class experience management strategies, tactics and more to fingertips of more than 25,000 experience management professionals from all around the world, every single day.

We are a rapidly growing company, seeking to add diligent, self-driven, and passionate individuals that could add to our success-oriented team. Don’t hesitate, join us and be a part of a place where today’s journey paves the way to tomorrow...

How is Pisano Doing?

This is what’s happening at Pisano…

• We are funded by international investors
• We have 100+ enterprise customers from all over the world
• Our platform is being used in 30+ different countries every day
• We are on the trajectory of boosted growth through our successful & proven business model around Europe, and MENA.

Who is Pisano Looking For?

We are looking for a Technical Support Specialist who will be responsible for maintaining customer satisfaction through the provision of problem-solving resources, ensuring that they are constantly receiving the best-in-class customer services.

What Does Pisano Expect from You?

We expect you, our ideal Technical Support Specialist, to

• Assign technical problems to technical teams, follow up on the solution stage, and keep clients updated
• Document support activities, including issue details, troubleshooting steps, and solutions provided
• Participate in customer meetings when necessary
• Contribute to the enhancement of client satisfaction
• Diagnose whether the reported errors are user-related or platform-related
• Escalate the issue to the engineering team if the issue is determined to be platform-related
• Guide Customer Care Team through troubleshooting steps and provide timely resolution to technical problems

What Qualifications and Skills Do You Need?

• Bachelor's degree in Science, Engineering, or a related field.
• 3+ years of experience.
• Fluency in Ruby / Ruby on Rails and RSpec or similar technologies like Python / Django / Go
• Familiarity with RDBMS and NoSQL technologies like PostgreSQL, Redis, and MongoDB
• Experience in working in containerized environments using Docker or similar technologies
• Expertise with RESTful API conventions.
• Demonstrated past success in technical implementations, and helping the entire
• Excellent communication skills both oral and written in Turkish and English.
• High standards for quality and attention to detail.
• Strong ability to work with others to achieve a common goal.
• Ability to take initiative and handle high-pressure situations
• A desire for continuous improvement and learning

Diversity, Inclusion, and Equality at Pisano

At Pisano, we deeply value diversity, inclusion, and equality. We welcome individuals from all walks of life, regardless of ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. We believe that diversity fuels innovation and creativity, and we're committed to fostering an inclusive workplace where every voice is heard and respected. We strive to create an environment where everyone feels valued, supported, and empowered to succeed.